FAQ

What is your return policy?

You may request a return within 30 calendar days after delivery by emailing support@kinandkibble.com with your order number or proof of purchase. For change-of-mind returns, the item must be unused, in the condition received, with tags where supplied and its original packaging. Kin & Kibble pays return shipping and provides return instructions. For damaged, defective or incorrect items, notify us within 30 calendar days of delivery. The unused-item and original-packaging conditions do not prevent a valid defect claim. Mandatory consumer rights remain applicable.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

Can I modify or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

Do you ship internationally?

Yes. We offer free shipping on all products, with no minimum purchase, to destinations supported at checkout, subject to local restrictions and carrier coverage. Import duties, taxes and local fees not collected at checkout may apply as disclosed for your order. The maximum delivery period is 30 business days from purchase, including processing and transit.

How long does shipping take?

We typically process orders within 1–3 business days. The maximum delivery time is 30 business days from purchase, including processing and transit. Business days are Monday through Friday, excluding U.S. federal holidays.

Do you offer free shipping?

Yes. All products ship free to destinations supported at checkout, with no minimum purchase.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.

How do I find my size?

We include a detailed size guide on each product page. For additional help, check out our "How to Measure" guide or contact us—we’re happy to assist!