Refund policy

Returns, Refunds and 30-Day Defect Guarantee

Kin & Kibble is operated by Julio Camejo Ramos, sole proprietor. Contact: support@kinandkibble.com.

30-day returns

You may request a return within 30 calendar days after delivery. For change-of-mind returns, the item must be unused, in the condition received, with tags where supplied, and in its original packaging. Please provide your order number or proof of purchase. Kin & Kibble pays return shipping, including change-of-mind returns.

How to request a return

Email support@kinandkibble.com. We will provide a prepaid return label or arrange return transport and give you the correct return instructions and destination. Please contact us before sending an item back. Do not send returns directly to the supplier or to an address not provided in the return instructions.

Damaged, defective or incorrect products

Our commercial defect guarantee lasts 30 calendar days from delivery. Notify us within that period if your product arrives damaged, deteriorated or defective, or if you receive the wrong product. Kin & Kibble will take responsibility for the corresponding full refund, including applicable taxes and charges. If we require the product to be returned, we will pay the return transport. This responsibility does not depend on whether our supplier accepts the claim or reimburses us. The unused-item and original-packaging conditions for change-of-mind returns do not prevent a valid defect claim or limit statutory rights.

Orders not delivered within 30 business days

If a product has not been delivered within 30 business days from purchase, Kin & Kibble will offer a full refund of the amount paid for the undelivered product, including applicable taxes and charges. Business days mean Monday through Friday, excluding U.S. federal holidays. See our Shipping Policy.

Refund method and timing

Refunds are issued to the original payment method. For ordinary returned products, we will notify you after receipt and inspection and, if approved, issue the refund within 10 business days. Where applicable law requires an earlier refund or a different procedure, that requirement takes priority. Bank or payment-provider posting times may vary. Coupons or store credit will not replace a legally required monetary refund; any lawful optional alternative must be freely chosen by the customer.

Exchanges

To exchange an item, contact us to arrange the return and place a separate order for the replacement.

Statutory consumer rights

This policy and the 30-day commercial guarantee do not restrict mandatory consumer rights, including remedies for defective goods or statutory warranties that may last longer. Where EU withdrawal rights apply, consumers generally have 14 days after delivery to notify us of withdrawal, subject to statutory exceptions. The conditions for our voluntary change-of-mind returns do not override those rights, including the right to inspect goods as permitted by law.