Shipping policy

Shipping and Delivery Policy

Kin & Kibble is operated by Julio Camejo Ramos, sole proprietor. Contact: support@kinandkibble.com.

Shipping coverage and charges

We offer free worldwide shipping on orders to destinations supported at checkout. Availability is subject to local restrictions and carrier coverage. Customs duties, import taxes and local fees, where applicable and not collected at checkout, remain the customer's responsibility as disclosed for the order, subject to applicable law.

Processing and maximum delivery time

Our usual processing time is 1–3 business days. The maximum delivery period is 30 business days from purchase, including processing and transit. Business days mean Monday through Friday, excluding U.S. federal holidays. Any shorter estimate provided is an estimate and does not extend this maximum.

Shipments from China and Chinese public holidays

Orders shipped from China may experience processing and transport delays during Chinese public holidays, especially Chinese New Year. We will inform customers of known delays and updated delivery estimates. These circumstances do not remove applicable cancellation or refund rights and do not extend our maximum delivery period of 30 business days from purchase. Chinese public holidays are not additional exclusions from the business-day calculation above.

Delays, non-delivery and refunds

Kin & Kibble is responsible for handling delivery issues with the customer, even when a supplier or carrier is involved. If a product has not arrived within 30 business days from purchase, we will offer a full refund of the amount paid for the undelivered product, including applicable taxes and charges. Contact support@kinandkibble.com with your order number. Refunds are made to the original payment method. Coupons may be offered as an additional benefit or a freely chosen lawful alternative, but will not replace a legally required monetary refund.

The maximum delivery period does not postpone any earlier shipment, delay-notification, cancellation or refund obligation under applicable law. If we cannot ship within the promised dispatch period, we will provide the legally required delay notice and cancellation/refund option, obtain consent where required, or cancel and refund as required. Supplier delays do not remove these obligations.

Tracking and split shipments

After shipment, we will email tracking information. Tracking updates may take time to appear. An order may arrive in separate packages, with separate tracking details where applicable. The maximum delivery commitment applies to each undelivered product.

Address corrections and delivery problems

Please check your delivery address before ordering and notify us promptly of any mistake. If tracking says delivered but you have not received the package, check the delivery location and contact us so we can investigate with the carrier. These steps do not waive any mandatory consumer rights.

Returns and consumer rights

See our Returns, Refunds and 30-Day Defect Guarantee. Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.