Free worldwide shipping to destinations supported at checkout. Processing usually takes 1–3 business days. Maximum delivery: 30 business days from purchase, including processing and transit. Business days are Monday–Friday, excluding U.S. federal holidays.

Chinese public holidays may cause delays, but do not extend this maximum. If your product has not arrived within that period, contact us for a full refund of the undelivered product, including applicable taxes and charges. We email tracking information after shipment.

Read the shipping policy.

Request a return within 30 calendar days after delivery. For change-of-mind returns, the item must be unused, in the condition received, with any supplied tags and its original packaging.

Kin & Kibble pays return shipping, including change-of-mind returns. Email support@kinandkibble.com first with your order number or proof of purchase. We provide a prepaid label or arrange transport and confirm the return address. Do not send returns directly to the supplier.

Read the return conditions and refund process.

Notify us within 30 calendar days after delivery if your product arrives damaged or defective, or if you receive the wrong product.

Kin & Kibble is responsible for the corresponding full refund, including applicable taxes and charges, even if the supplier refuses the claim. If we require a return, we pay the return transport. The unused-item and original-packaging conditions for change-of-mind returns do not prevent a valid defect claim.

Contact support@kinandkibble.com. Read the defect guarantee and refund policy. Mandatory consumer rights remain unaffected.